Refund policy

Tap 2 Review — Returns and Refunds Policy

Last updated: 23 September 2026

At Tap 2 Review, we make QR code and NFC products for businesses. Please read this policy before ordering.

Change of mind and custom orders

We do not offer returns or refunds for change of mind, including where you no longer need the product or supplied an incorrect business name, logo or link.

If you need to change an order, email tap2review67@gmail.com as soon as possible. We will try to make the change if production has not started, but cannot guarantee it.

Faulty, damaged or incorrect items

If your order arrives damaged, is faulty, or differs from what you ordered, email tap2review67@gmail.com with your order number, a description of the issue and clear photos if possible.

We will assess the issue and provide a remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may be a repair, replacement or refund. Please contact us promptly so we can help. There is no fixed deadline in this policy that limits your rights under Australian Consumer Law.

QR codes, NFC and supplied links

Please check any business name, artwork and destination link you provide before submitting your order. If we program a product incorrectly, contact us and we will put it right.

If a link you supplied is incorrect, changes, expires or is removed by a third-party platform, contact us and we will let you know whether the product can be updated. This does not limit your rights if the product fails to meet a consumer guarantee.

Returns and postage

Please contact us before sending an item back so we can give you return instructions. If a return is required for a product that fails to meet a consumer guarantee, we will cover reasonable return costs where required by Australian Consumer Law. Keep your postage receipt if we ask you to return an item.

Refunds

If a refund is approved, we will process it to your original payment method where possible. The time it takes to appear depends on your payment provider.

Your rights

Our products come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits your rights to a repair, replacement, refund or other remedy where the law provides one.